Unifi there was an error downloading support file

Ubiquiti Unifi cloud key error generating backup file. Cloud Key. At issue was the Unifi Controller itself and in his specific case it just happened to be running on a Cloud Key. When attempting to generate and download a controller backup, the following error is displayed: There was an error generating a new backup file. Backup bltadwin.ruted Reading Time: 3 mins. For the Progenesis software to be able to read the data exported from UNIFI, the UNIFI installation must be at least of version number To export data from UNIFI, open the Explorer view. It is accessible via the Browse files link on the left side of the My Work view or as an option in the top-left application menu.  · Enter the “tmp” the folder in the root directory and copy the update file “bltadwin.ru” into the “tmp” folder. PuTTY or KiTTY, connect to your device’s command line using the SSH client, using your device’s IP address and default ubnt user name and password, bltadwin.ru upgrade2 . 1. bltadwin.ru upgrade2 .

If you're making changes to your network/UniFi controller, then you may come across an error saying that UniFi adoption failed. Sometime soon, there will be a new app to explore on the Cloud Key; Ubiquiti mentioned in the release notes for UniFi Protect at the end of July that UniFi OS will be coming to the Cloud. There are other vendors out there copying the UniFi approach, and plenty of other options for networking equipment. People like me will move on if the current path continues. Adding "becoming a reseller" to the list of things to focus on doesn't inspire hope for a bright future.

Cloud Key Settings - Advanced - Restore ("from the most recent backup") directs me to an empty black page. Cloud Key - Network - System Settings - Maintenance - Backup\Restore lists backups ranging from mid May through late July. Any of them would be fine, however I can not download or restore any of them. To see the logs that are printed to the bltadwin.ru file, download them within Settings System Settings Maintenance Support Information. As mentioned above, if the backup is failing this will provide the most information as to why the backup is failing. You should be able to download here From UniFi Cloud Key WebUI: Maintenance - UPDATE MANUALLY. From here you can either paste the URL, or if you downloaded the binary you can select the file locally on your computer.(bltadwin.ru) is the url if you want to paste it in.